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SubjectData News

M&A and Contact-Center-as-a-Service: Set Yourself Up for Success

As companies refine their approach to the customer experience (CX), maintaining a traditional on-premise call center grows more and more complex. Sales teams and customer support teams make inbound and outbound calls under one roof. And customer interactions are no longer solely phone-based—email, live chat, texting, and even social media are now in the mix.

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