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BTodd

To Meet M&A Day 1 Requirements, Don’t Skip These Steps

Day 1 can make or break any M&A IT project. A successful Day 1 sets up the new entity for success and gives employees and customers confidence that the merger or acquisition is good for them. On the flip side, if the transition isn’t managed correctly, invoices, payroll, contract management, and other critical business processes are all at risk.

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Row of customer support professionals in a call center providing a great customer experience.
SubjectData News
BTodd

M&A and Contact-Center-as-a-Service: Set Yourself Up for Success

As companies refine their approach to the customer experience (CX), maintaining a traditional on-premise call center grows more and more complex. Sales teams and customer support teams make inbound and outbound calls under one roof. And customer interactions are no longer solely phone-based—email, live chat, texting, and even social media are now in the mix.

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SubjectData-IT-CarvOut-featured
SubjectData News
BTodd

Avoiding IT Carve-Out Chaos

Avoiding IT Carve-Out Chaos When a parent company opts to divest one of its subsidiaries, it’s often in the interest of making the former more focused and agile and directing

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