Unified Communications

Scalable Solutions for Companies Large and Small

Unified Communications

The promise of cloud computing potential is perhaps best exemplified by unified communications, largely because of the growing number of communications channels companies have to integrate in order to remain competitive these days.  It used to be that companies only had to contend with myriad phone lines.  Then, with the advent of internet technologies, email entered the picture.  Even so, these communications channels stemmed from singular service providers and were intended primarily for in-office use.

Today, companies not only have to manage landline and email communications, but VoIP, video conferencing, instant messaging, group chats, and a slew of mobile communications, from voice calls and text messaging, to an incredible number of communication apps.  What’s more, users may connect with myriad devices from nearly any location, and businesses may have to manage a multitude of accounts with a variety of users and permissions, including both employees and customers.

This requires a high level of coordination for effective and efficient management, and UCaaS provides scalable solutions for companies ranging from small businesses looking for simple solutions to save time and money, all the way up to enterprise level operations seeking complex, scalable communications systems.  What is UCaaS and how can SubjectData help you find the best solutions for your business?

What iS UCaaS?

Unified Communications as a Service, or UCaaS, is a cloud-based technology that unites a variety of communications channels (calling, texting, video conferencing, and so on) and turns them into a single service that can be managed through dedicated software. Instead of working with (and paying) a laundry list of providers, you can pay a single monthly fee to manage everything, and get the service and support you need from a single source, vastly simplifying a complex web of business communications and saving time and money in the process.

You can integrate endless channels for both on-site and remote communications, as well as individual and group communications, and it not only covers your workforce, but extends to your customer support strategies. The flexible, scalable solutions offered by UCaaS operate in a single environment that is easy for businesses to monitor, manage, and adjust as needed.

Benefits of UCaaS

For many companies, the main benefit of UCaaS is the ease of use it offers employees. This integrated system makes managing multiple communications accounts and accessing needed data quick and easy, improving performance and productivity. With advances to communications technology, like the growth of IoT, it’s more important than ever to implement flexible solutions that are designed to scale with your changing needs.

In addition, UCaaS can help to improve user experience for customers when used in concert with CCaaS (Contact Center as a Service), for example. Integrating voice calling, email, live chat, texting, and so on with customer support adds to convenience, and you can even integrate emerging technologies like intelligent automation, virtual assistants, and AI analytics to supplement agent efforts.

Finding the Right UCaaS Solutions

With the growing popularity of cloud-based solutions like UCaaS, you might not know where to start when it comes to researching vendors, services, features, and pricing. What you do know is that you need comprehensive solutions that are flexible, reliable, and affordable, and that improve efficiencies for employees and customers alike. At SubjectData, we leverage our expertise and our network of trusted vendors to help you find the perfect UCaaS solutions and negotiate the options that best suit your needs.

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